About Us

The 11th Hour Clinic exists because the pressures of work, study and career deserve more than a generic response. Founded by Dr Candice Quinn, a registered psychologist with a background spanning organisational and clinical practice, the clinic was built around a simple idea: that a deep understanding of how workplaces actually function, of the systems and pressures inside them, makes the care we offer individuals more precise and more useful.


We work at the intersection of workplace psychology, performance coaching and clinical care, bringing the rigour of regulated practice to all three. Whether you arrive looking for therapy, for coaching, or on behalf of an organisation, you're working with an AHPRA-registered psychologist drawing from the same evidence base. Our approach is trauma-informed, ethical, and grounded in the relationships we build with the people we work with.


How we work


We start with the person, and we keep everything around them in view.


Our clinical work rests on the biopsychosocial model, the framework that treats a person as more than the symptom presenting that day. However, because so much of what people bring is bound up with their work and their surroundings, we hold that model inside a wider, ecological view. A person sits within layers, and each layer shapes the others.


  • The person. The body and the mind. Fatigue, sleep, the nervous system and physical recovery; and mood, trauma history, beliefs, learned responses, identity.


  • The people around them. Relationships, team dynamics, family. The social world someone draws on, or contends with.


  • The environment they're in. The physical context. Workspace, noise, the commute, housing, and the wider surroundings people live and work in.


  • How their work is organised. Role, workload, job design, and culture. The balance between what a job asks of someone and the resources they have to meet it.


Most of what people and teams bring sits across several of these levels at once. Working at one level alone, calming the body, or talking through the thoughts, or adjusting the team, usually leaves the others untouched, and the change doesn't hold. The work is to see the whole picture, then be deliberate about what to treat, and in what order.



What guides us


Five things:


  • We are honest about fit. If therapy, coaching or a referral elsewhere is the right answer, even if it isn't us, we'll say so.


  • We work from the evidence. Research informs the practice, not the latest framework or proprietary method.


  • We hold the regulatory frame. AHPRA regulated. Trauma-informed. Accountable.


  • We listen well. Most of the work begins there, and a lot of it stays there.


  • We don't over claim. Therapy and coaching can do a great deal. They have limits, and we'll tell you what they are.





Where to start


If you're working out which part of the practice fits what you're facing:


  • Therapy: for the impacts of work, study or career on your own wellbeing.


  • Coaching: for the project of leading well, at any stage.


  • Development: for teams, and the work of holding together under pressure.


Whether you're seeking support for yourself, your staff, or your organisation, we're available to help.


Make an appointment online | Get Started | 1800 977 411